Reinventing customer service

go_the_extra_mile_pgJoin Cathy Molloy from Target Training and uncover the true definition of customer service at the free Go the Extra Mile sessions at Sunshine Coast Council library branches during July and August.
In this session participants will learn the benefits of quality, consistent customer service and how to cater for different types of customers. Topics covered include:

  • Critical elements of customer service
  • The different types of customers
  • Exceeding customer expectations
  • Requirement driven product selection
  • Problem-solving processes
  • Elimination of customer service problems
  • Service PRIDE – Personal Responsibility in Delivering Excellence.

Register today in one of the following sessions to find out more:
 

Where When Time
Caloundra Library Tuesday 16 July 10am to 11.30am
Coolum Library Tuesday 6 August 10am to 11.30am
Cooroy Library Wednesday 7 August 6pm to 7.30pm
Kawana Library Tuesday 23 July 2pm to 3.30pm
Maroochydore Library Thursday 8 August 10am to 11.30am

 
To book or for further information visit council’s library website or call 1300 LIBRARY (1300 542 727).