Tewantin-Noosa RSL is renowned for great food, great entertainment and great service which is largely attributable to its great employees. Three of their star performers were recently rewarded with an all expenses paid 5 star trip to Bali. Coffee Shop Operator Sabine Franz, TAB Supervisor Lynn McClelland and Reception Supervisor Lindy McAskill were rewarded for their exceptional performance.
“Each of these employees looked at their own business unit and made improvements that resulted in increased performance and a better customer experience. We feel it is important to reward exceptional performance and Sabine, Lynn and Lindy were natural selections. We picked Bali as we felt they could experience some 5 star luxury while also being on the receiving end of the amazing customer service that Bali is renowned for,” explained CEO, Phil Stephenson.
Each of the travelling trio enthuse that the customer service was uniformly exceptional across Bali which not only made them feel exceptionally pampered and special but also provided them with some ideas to bring back to their working environment.
“Being fortunate to travel to the tropical island of Bali has had many benefits for me, personally as well as professionally. As a tourist it is not only lovely to experience how pretty and diverse the island the culture is but I also took a lot of inspiration away from this visit,” said Sabine Franz.
“A trip to Bali can be a lesson learnt to all people who work in the hospitality industry. The trip was a fantastic eye opener into a different culture, one that I believe every person who works in hospitality should endeavour to experience. The highlight of the trip for me was playing chess in the street with a bunch of Balinese boys. They were so much fun and so natural and genuinely interested in my life as I was in theirs,” from Lynn McClelland who had not previously been overseas and has now booked a subsequent trip with her husband.
“I don’t think I’ve ever been anywhere else in the world where I have been made to feel so important and valued. I think the trip has also injected my persona with some holiday joie de vivre and I can relate better to the holiday maker with the thrill of being in a new place and enjoying new experiences,” said Lindy McAskill.
“This reward has been so successful that we will endeavour to do it a couple of times a year for star employees. We anticipated it as a reward but it has also provided the team with a host of ideas and fresh enthusiasm,” said Phil Stephensen.